About Our Code of Best Business Practices
The Code of Best Business Practices was developed through close consultation with government officials and consumer advocates. It sets a high ethical standard, ensures consumer protection, and ensures that all consumers will be treated fairly and with respect.
If you are a consumer who intends to borrow money from a lender that is not a member in good standing of the CPLA, you may be putting yourself at risk.
It is a condition of membership in the CPLA that each member follow the Code of Best Business Practices and that they make an annual pledge to do so. The Code is prominently displayed in all member stores, as is a door sticker indicating current membership status.
The CPLA’s Code of Best Business Practices has clear rules for disclosure of fees and charges, maximum interest charges, fair collection practices and customer privacy.
The Code’s “no rollover” policy is one of the strongest industry-imposed control measures in the world.